Details

Category: Management & Leadership Skills

Published: Wednesday, 22 May 2013 12:17

Written by: Matt Pye - HWD

Overview

This participative half-day or one-day workshop gives managers and staff a practical understanding of equality, diversity and respect in the workplace.

Participants will explore how equality and diversity affect their interactions with colleagues, employees, customers, contractors and service users. Using case studies and realistic workplace situations, the course examines legal responsibilities, discrimination, harassment, bullying and the practical steps individuals and organisations can take to create a fair and inclusive working environment.

The course can be tailored to reflect the organisation’s own policies, procedures and workplace challenges.

Learning Outcomes

By the end of the workshop, participants will:

• understand what equality, diversity and respect mean in practical terms;
• recognise their legal and organisational responsibilities;
• identify direct and indirect discrimination and other barriers to equality;
• understand discrimination by perception, association and arising from disability;
• recognise different forms of harassment and bullying;
• know how to respond appropriately to workplace allegations or incidents;
• understand their responsibilities towards colleagues, customers, contractors and service users;
• use organisational policies and procedures to support fair and effective decision-making; and
• identify actions they can take to promote an inclusive working environment.

Course Content

Depending on the duration and the organisation’s requirements, the course can include:

• the Equality Act 2010 and protected characteristics;
• recognising different forms of discrimination;
• occupational requirements and positive action;
• relevant employment and human rights legislation;
• responsibilities to customers, contractors and service users;
• harassment and bullying at work;
• responding to allegations of discrimination or unfair treatment;
• creating a respectful and inclusive workplace; and
• applying organisational policies and procedures.

Who Should Attend?

The workshop is suitable for managers, team leaders and staff at all levels who want to strengthen their understanding of equality, diversity and respectful workplace behaviour.

Optional Actor-Led Practice

Professional actor-coaches can be included to bring realistic workplace situations to life.

Options include forum theatre, demonstrations of key principles and one-to-one practice of challenging conversations. Participants can test different approaches and receive practical feedback on how their words and behaviour affect others.