- Category: Policy, Projects & Programmes
- Published: Tuesday, 07 July 2020 09:41
- Written by Matt Pye - HWD
This one-day workshop will enable delegates to explore and practise the key skills and behaviours required to confidently partner and offer effective solutions to internal stakeholders and customer groups.
They will start to build their own personal ‘brand’ by understanding and experiencing personal impact, trust and rapport. They will also examine the elements of effectively diagnosing customer needs.
The workshop is highly interactive and allows for bespoke feedback from qualified actor/coaches. Delegates should bring examples of challenging conversations they have experienced, or they think they might experience in their workplace.